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RCB Awards | Crystal Awards - Outdoor Plaques - Cast Bronze Plaques

 RCB Awards | Crystal Awards - Outdoor Plaques - Cast Bronze Plaques  - RCB Awards, Crystal Awards, Outdoor Plaques, Cast Bronze Plaques, Perpetual Crystal Awards, Crystal Patent Awards, Patent Award Programs, Goalsetter Crystal Awards, Custom Corporate Rings, Fantasy Football Trophies, Custom Perpetual Trophy Bases, Custom Awards, Corporate Crystal Trophies, Acrylic Awards, Engraved Plaques, Engraved Awards, Plaque Awards, Art Glass Awards, Perpetual Plaques
 
 
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Answers to Questions

I want to include my logo on my awards. Do you accept digital artwork?

Yes, usually with no problems if you provide high resolution PC based artwork. See ARTWORK for a complete explanation of our artwork requirements.


What is the usual production time for my order?
Normal production time for most items is 5-10 working days. Large orders or custom designed pieces can take longer and will be quoted prior to the beginning of production. Advising us in advance of your planned presentation date is really important so we must require it from you. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date. However, delays in artwork approval or shortened production time could result in the need for Priority shipping and/or Priority or Express Service.

What is your Rush Service all about?
We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready, willing and able to help you meet your deadline. In order to maintain our commitment to helping YOU look good, we offer Rush Service on many products - complete with personalized engraving and ready for presentation!

These premium services are available for the following fees: (call to confirm availablity)
Next Day Service - product will ship the next business day - $30 additional.

2 Day Service - products will ship by the second business day - $25 additional.

3 Day Service - products will ship by the third business day - $20 additional.

4 Day Service - products will ship by the fourth business day - $10 additional.

Rush Services are subject to availability of inventory and production capacity. Please contact our sales associates at 1-800-929-9110 for more details. We'll do everything in our power to make your awards program a success!

 

Will I be notified when my order does ship?
Yes, we will email you with notification that your order has shipped, including courier tracking information.

What methods of shipping are available and at what cost?

We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. Orders requiring special shipping (UPS 3 Day Select, UPS Blue Label or UPS Red Label) will be charged for shipping costs accordingly.

What if my awards arrive damaged or engraved incorrectly?
Your order passes through three Quality Control stations prior to being shipped to you. However, in the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.

If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damage, we will assist you in any way possible.

Can I return any items for a refund?

No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched, though in some cases, an engraving plate can be replaced in order to utilize the award for a different occasion or recipient. Please contact us to discuss this on a case-by-case basis.

What methods of payment do you accept?

We will accept MasterCard, Visa or American Express via the Internet at time of order. Your card will be charged when the order is placed.

Will my order and credit card information be safe?

We use secure Payment Card Industry-Compliant payment processing software.

Will you sell or otherwise distribute my email address or other information about me?

We have no interest in selling personal information. The very nature of our business is to maintain strict privacy. RCB Awards will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third part without first receiving your permission.  Privacy Policy.

 

Do you engrave on site?
We do!  Orders are produced on site in our facility in Milwaukee, Wisconsin, which allows for a quick turnaround time.

Are you able to handle orders outside of the Milwaukee area? Nationally? Internationally?

We deliver world wide, and take orders from everywhere.

Can you engrave bottles and glassware?

Most bowls, glasses and bottles can be engraved up to 12” in diameter. The glassware can be engraved or etched depending on what is required.

Our company has 23 locations and we will need plaques sent to each of them. Can you ship directly to the remote locations?
We handle a lot of fulfillment programs and can ship directly to any location worldwide.

What type of artwork from our company do you require?

TIFF, BMP, JPG or other Raster images that are 1-Bit black and white camera ready artwork. No Grayscale. Should be in a minimum of 300 DPI resolution. Note: original EPS files are the preferred format.

CorelDraw, Adobe Illustrator, EPS, PDF vector artwork that has all text converted to curves or outlines.

We accept both PC and MAC artwork files.

Unacceptable Files

JPG or GIF images or other low resolution images converted to a TIFF or BMP and even if the resolution is changed to 300 dpi, are not acceptable if the original image was less than 300 DPI. Simply resaving a file as a new file type, does not increase the quality of the pixels in the artwork itself. Images from web sites are typically in 72 or 96 DPI. Please contact your company's graphic department to obtain a High Resolution logo, vs using one off your company's web site.

Do not embed image files inside of word documents or other documents such as spreadsheets, rather provide the raw artwork file itself.

 


ARTWORK

Acceptable Art

Vector Art versus Bitmap Art: What's the difference? We usually need vector art.
Vector art is one of the two forms of art used by computers, with the other form being bitmap art. Bitmap art is identified as art with file names ending in .GIF, .BMP, .JPEG, .JPG, and .PCX. Vector art, on the other hand, ends in .EPS. Vector art and bitmap art are different in the way they are stored in the art files. Bitmap art utilizes pixels that are saved in a file as a series of numbers. Pixels create several dots of color in order to create the image, which is how the human eye sees pictures.
Vector art, on the other hand, saves the image as lines with coordinates of their starting and ending points. This creates simple images, and research has demonstrated that this is the way the human brain sees and stores images.
Vector art is easier for a computer to save than bitmap images and takes up less space on a file, which is likely why the brain saves images in the same way. In fact, a poster-sized image saved as vector art will only take up a few kilobytes of memory. The same image saved with medium resolution may not even fit on one CD-ROM as a bitmap image. The images in vector art are basic and simplistic, consisting of lines, points, polygons, and curves. Vector art is akin to the type of imaging typically used to create cartoon images found in comic strips. In addition, vector art is typically used to create business logos and signs, making them easy for the brain to remember. In addition to taking up less computer space to save and to process, there are some other advantages associated with using vector art rather than bitmap art. One of these advantages is the fact that vector art images can be easily enlarged without distorting the image.
Bitmap art, on the other hand, becomes jagged when enlarged, as the squares used to create the image are enlarged. Another advantage to vector art is the fact that each line within the image is representative of a single object. This makes it easier to re-edit vector art as necessary.
The same is not true of bitmap art.
What type of art do you have? A quick and easy test, is to grab a corner of the art with your mouse and pull making the image larger. Does it grow proportionally, nice and clean and smooth? Probably Vector Art. Does the image become pixalated or seem to have jagged edges as it expands? Probably a bitmap image.
Can I use art from my website? Almost universally, the answer is NO. While some corporations do make acceptable vector artwork of their logos available on their website, because they are asked for it so often, most logos that you copy off of a website (right click, file save as ...) are unsuitable for use in making awards as they are so low resolution and small in size that the quality is too poor. The old saying, garbage in - garbage out, really stands true here.

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 RCB provides creative solutions for recognition and promotion to their customers that help inspire and motivate people to achieve great things. Whether it’s an employee incentive program, donor recognition, or simply a way to honor those who do their very best, we help organizations “Light the torch” of motivation and inspiration. RCB also provides you with the means by which to honor those who shine brightly, no matter the challenge.   

 
   
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