Frequently Asked Questions
What methods of shipping are available and at what cost?
We will ship your order via UPS Ground service unless otherwise instructed by you at the time of your order. Orders requiring special shipping (UPS 3 Day Select, UPS Second Day Air or UPS Next Day Air) will be charged for shipping costs accordingly.
Can you drop ship to multiple locations?
We have a full-service shipping department and will ensure that your orders ship on time and cost effectively. RCB Awards has offered fulfillment programs for many years and can drop ship directly to any location worldwide. We'll work with you to understand your timing and requirements and ensure your program is successful. We offer custom packaging services that can help your package stand out to the recipeint and enhance the overall unboxing experience.
Do you ship internationally?
We ship worldwide via DHL, UPS and Fedex. For UPS and Fedex, we require an account number to bill the charges to. If you do not have a UPS or Fedex account, we ship DHL on our account and add the charges to the order. A service charge of $40 applies per shipment for export document preparation. Please contact us for international shipping considerations.
I want to include my logo on my awards. Do you accept digital artwork?
Yes. Vector .eps files are required for engraving. If you have .jpg, .png, .tif, or other formats, our graphic design team can create an .eps file for you. Most logos can be converted for about $30. We will provide a quote prior to conversion if it will cost more due to complexity.
What is the usual production time for my order?
Most items on our website show a production lead time in working days. On orders placed before noon CST, production time starts that day. Note: working days do not include weekends or holidays.
What is your Rush Service all about?
We make rush orders happen every day. They do increase our costs of production, logistics, and scheduling. Please call to confirm availability and pricing: 800-929-9110.
Do you engrave on site?
We do! Our on-site decorating capibilities include C02 laser engraving, fiber laser etching, sand etching, dye-sublimation, UV-LED full color direct printing, diamond drag engraving, and vinyl cutting. Orders are produced on site in our facility in Waukesha, Wisconsin, which allows for a quick turnaround time.
Will I be notified when my order does ship?
Yes, we will email you with notification that your order has shipped, including courier tracking information.
What if my awards arrive damaged or engraved incorrectly?
We make every effort to ensure the highest quality products arrive in your hands. In the event we make an error, we will replace the incorrect piece(s) as quickly as possible at our sole expense. If the error was on your part (i.e. incorrect spelling for a name) we will still replace the incorrect piece(s) as quickly as we can for a nominal fee. Regardless of the nature of the error, we will make every effort to have the corrected awards to you in time for presentation.
If your order was damaged in shipping, it is VERY IMPORTANT that you retain all packaging and wrapping materials for UPS or FedEx inspection. Please inspect the exterior of your packages carefully upon receipt and report any obvious damage to the courier. In the event of damaged goods, send us an email within 5 business days, include a photo of the damaged item(s) as well as any visible damage to the shipping cartons. We will file a claim with the carrier and replace the items as quickly as possible.
Can I return any items for a refund?
No products may be returned without prior approval from our customer service department. Because of the highly personalized nature of award products, only items received late or incorrect are eligible for refund consideration. Most of our products are not reusable after they have been engraved or etched. Please contact us to discuss this on a case-by-case basis.
What methods of payment do you accept?
We accept MasterCard, Visa or American Express via the Internet at time of order. Your card will be charged when the order is placed. If you would like to set up a company store to centralize ordering and payment for your organization, please contact us to discuss.
Will my order and credit card information be safe?
We use secure Payment Card Industry-Compliant payment processing software.
Will you sell or otherwise distribute my email address or other information about me?
We have no interest in selling personal information. RCB Awards will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third part without first receiving your permission. Privacy Policy.
Acceptable Art
We use vector art.
Vector art is one of the two forms of art used by computers, with the other form being bitmap art. Bitmap art is identified as art with file names ending in .GIF, .BMP, .JPEG, .JPG, and .PCX. Vector art, on the other hand, ends in .EPS.
If you only have a bitmap file, no worries! Our graphic design team can "redraw" your logo to create a vector file for you. Pricing for most logos starts at $30 per logo. For larger documents such as certificates, diplomas, patents, etc., pricing starts at $75. Our team turns logos around the same day, so the process does not increase standard production times.
Note, if you start with a bitmap file, then "resave" it with a .EPS file extension, it is still not vector art. We will still have to create vector art for you.
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RCB provides creative solutions for recognition and promotion to their customers that help inspire and motivate people to achieve great things. Whether it’s an employee incentive program, donor recognition, or simply a way to honor those who do their very best, we help organizations “Light the torch” of motivation and inspiration. RCB also provides you with the means by which to honor those who shine brightly, no matter the challenge.
